GENERAL QUESTIONS

What is Queenly Krafted by Reese?

Queenly Krafted by Reese is a custom apparel and gifts business specializing in personalized shirts, drinkware, business branding, event décor, invitations, and more. Every order is crafted with intention, care, and creativity to bring your vision to life.

How can I contact you?

You can reach us through the Contact page on our website or by email. We strive to respond to all inquiries within 1-2 business days.

Do you offer custom designs?

Absolutely! Custom orders are our specialty. If you have a vision, we can bring it to life.

ORDERS & CUSTOMIZATION

How do I place a custom order?

Browse the shop, select the product you'd like to customize, complete the customization form, upload any logos or inspiration photos, and add the item to your cart. Once your order is placed, we'll begin creating your design.

Will I receive a proof before my order is made?

Yes. Most custom designs include a digital proof for your approval before production begins.

How many revisions are included?

Each custom order includes up to two complimentary revisions. Additional revisions may be subject to a design fee.

Can I make changes after placing my order?

Changes can be made before design approval. Once your design has been approved or production has started, additional changes may not be possible.

Do you offer rush orders?

Yes! Rush orders may be available depending on our production schedule. Please contact us before placing your order. Additional rush fees may apply.

PRODUCTS & SIZING

What sizes do you offer?

Most apparel is available in XS through 5X. Product availability may vary by style.

What file types should I upload?

For the best print quality, please upload PNG, SVG, PDF, AI, EPS, or high-resolution JPG files whenever possible.

Can you recreate copyrighted logos or designs?

No. We respect intellectual property rights and cannot reproduce copyrighted or trademarked designs without proper authorization.

Do you offer logo design services?

Yes! Logo design services are available for an additional fee. If you need help creating a logo, simply let us know when placing your order.

SHIPPING & DELIVERY

How long does production take?

Most custom orders are completed within 7-10 business days after payment is received and all design details have been finalized. Some products may have different production times, which will be noted on the product page.

Do you ship?

Yes! We ship throughout the United States. Local pickup may also be available for customers in the Nashville area.

How will I know when my order is ready?

You'll receive an email with tracking information once your order ships or a notification when your order is ready for pickup.

PAYMENTS & RETURNS

When is payment due?

Full payment is required before design work or production begins.

What payment methods do you accept?

We accept all major payment methods offered through our secure checkout.

Can I cancel my order?

Because every item is custom-made, cancellations are only accepted before design work begins. Once production has started, orders cannot be canceled or refunded.

Do you accept returns or exchanges?

Due to the personalized nature of our products, custom orders cannot be returned or exchanged unless there is an error on our part or your item arrives damaged.

Bulk & Promotional Orders

Do you offer bulk pricing?

Yes! Bulk discounts may be available depending on the product and order quantity. Contact us for a custom quote.

Can you create branded merchandise for my business or event?

Absolutely! We offer custom apparel, drinkware, promotional products, business cards, flyers, and more for businesses, schools, churches, nonprofits, and events.

Do you work with schools, organizations, and teams?

Yes! We love partnering with schools, churches, community organizations, sports teams, and businesses to create custom products that fit their needs.

Still Have Questions?

Didn't find the answer you were looking for?

We're here to help! Visit our Contact page and send us a message. We'll be happy to answer your questions and help bring your vision to life.