GENERAL QUESTIONS

Q: What is Queenly Krafted?
A: We are a creative business offering custom apparel, drinkware, floral accessories, celebration decor, promotional products, and more — all made with quality, style, and royal flair.

Q: What are your hours of operation?
A: We are available Monday–Friday, 9 AM to 5 PM CST. Weekend messages may receive slower responses but we’ll get back to you as soon as possible!

Q: Where are you based?
A: We’re based in Nashville, TN, and we currently ship throughout the U.S.

ORDERS & CUSTOMIZATION

Q: How do I place a custom order?
A: You can order through our website or message us directly on Instagram or Facebook with your design details. We'll confirm availability and send an invoice or checkout link.

Q: What products can be customized?
A: Most of our items! You can personalize shirts, tumblers, flasks, corsages, keychains, business promo items, and more.

Q: Do you require a deposit or payment up front?
A: Yes. All custom orders must be paid in full before production begins.

Q: How long does it take to complete a custom order?
A: Custom orders typically take 5–10 business days or longer to create - depending on when your order was placed and customizations. Rush orders may be available for an added fee.

Q: Can I make changes to my order after it’s placed?
A: Changes can only be made within 24 hours of ordering. After that, production may have started.

PRODUCTS & SIZING

Q: What sizes do your shirts come in?
A: Our Krafted Apparel line includes sizes XS to 5X so every customer feels included and confident.

Q: What materials do you use?
A: Most shirts are 100% cotton and include detailed care instructions with each order.

Q: Do you offer ready-to-ship items?
A: Yes! We frequently restock pre-made items that are perfect for quick gifts or last-minute events.

SHIPPING & DELIVERY

Q: Do you ship?
A: Yes! We ship throughout the U.S. and provide tracking once your order has been sent.

Q: How much is shipping?
A: Shipping fees vary based on weight and location and are calculated at checkout.

Q: Can I pick up my order locally?
A: Local pickup may be available in the Nashville area. Contact us before ordering to arrange it.

PAYMENTS & RETURNS

Q: What payment methods do you accept?
A: We accept PayPal, Cash App, and major debit/credit cards via our secure checkout.

Q: Do you offer refunds or exchanges?
A: We do not accept returns or exchanges on custom items. If there’s an issue with your order, please contact us within 3 days of delivery so we can assist.

PROMO & BULK ORDERS

Q: Do you work with other businesses?
A: Absolutely! We create custom promotional items like logo drinkware, thank-you cards, labels, and more for fellow entrepreneurs.

Q: Do you offer discounts for events or bulk orders?
A: Yes! Bulk pricing is available for weddings, showers, parties, or business bundles. Message us for a quote.